Takealot - Charges and Cancellations as they please!

For over 2 months now I have queried why I was charged a delivery fee - it came about as a result of them allocating a credit for goods that were in my basket and paid for, which they subsequently cancelled and then app**** the credit to the order.

Promises and calls of we will speak to management about the cancelled items (gifts for a grandchild for Christmas) and a refund of your credit, have heeded nothing in 2 months. The "we will revert shortly" seems to stretch into eternity.

My husband placed another order under his profile and guess what - they cancelled that as well. Was the Christmas period just to busy for them!!! Oh and they also didn't advise him so he waited for the items to arrive only to find they never did. On investigation they said the order somehow got cancelled and that his money will be placed back into his Takealot profile in the next few days!

What's happened to the very reliable TAKEALOT we loved - seems like it's yesterdays news!~