TAKEALOT CEO CONTACT ME!!!!

Im absolutely appalled at this service! I WILL NOT accept this and will take this further if needed! I returned a terrible tablet for R2000 which started becoming faulty 2 DAYS after we recieved it so I had takealot pick it up. ORDER ***7. Today a lady by the name of MELISSA tells me the return has been rejected because basically it now has 2 passwords set by us. So youre telling me your IT guys cant sort this simple thing out!! And it was rejected because of PASSWORDS! !!! I spend 1000's actually 100's of thousandsat takealot . ..just today i spent R10000. Do you not value your customers? ?? And why must we pay for a faulty device that should be dealt with by your supplier!!! I a manager to contact me! I want my refund! !! OR I will take this further. I will post on every social media site and speak to my attorney! ! I AM GOING TO CONTACT YOUR CEO or MD!!! KEEP YOUR DAMN TABLET. I WANT MY REFUND! !! SO this is how you thank your customers for their support? (!!