Takealot - Caution to online purchases - Refunds / Credits not paid

I purchased garden items via. the Takealot Online Platform , two weeks to date, I received no delivery. Upon enquiry I was informed that they are awaiting for a respective item on the order from the supplier. A day later I received a message stating that my order was cancelled due to being delivered and no one being present to receive the items. I further state that I received no prior sms to inform me of my delivery, and further I have security at the location to receive my items, but nonetheless the order was cancelled. A few days later I did not receive the refund on the cancelled order, upon enquiring with the Takealot Customer Service, I was informed that it was credited to my Takealot account. I then requested that it be credited to my bank account. It's been almost a week to date, with no refund. This is not good business practice on the part of Takealot and Customers should be cautioned to online purchases with Takealot.