Takealot can't use Google Maps or phones

I ordered and paid a delivery fee for delivery on Friday 04 October. On the day I received SMS that my address could not be found and that they tried to contact me and was unable to. These are blatant lies and possibly due to the delivery driver being in a Friday mood of wanting to do as little as possible.

A very quick search on Google Maps or a phone call would have resolved this issue. Despite numerous deliveries by numerous different courier companies for a very large amount of clients working in this massive head office of a state owned entity this specific delivery could not be done.

When asked to change the delivery address Takealot advised that this is not possible. I requested management to contact me however I seriously doubt they will even read this complaint... I will not deal with Takealot again. I'll rather pay more than be subjected to such pathetic service.