Takealot can't provide tax invoices

I have always had good service from Takealot but these last few months it's been a terrible battle. I have decided to reward staff with some vouchers on a monthly basis. Thought it would be easy going with Takealot, that way they can buy what they like. This is ongoing for a year. Did you know that they are unable to produce an automatic invoice once a voucher is purchased? And it's not that easy to get into contact with them either to get this. So every single month I have to find a way of getting into contact with them to simply asked for an invoice, I have requested an invoice on 1 April (Ticket ***) and have still not had any communication for my invoice. Last month when this happened they simply told me I have to contact them to get it, there is no there way, and no you don't get their direct email so you have to go through a ticket system and explain your story to a different person every time. Today I phoned to follow up and was holding for more than 10 minutes. I DO NOT HAVE TIME TO FOLLOW UP AN INVOICE.

Perhaps they are just making too much money that my monthly R1500.00 just doesn't matter to them? Surely when you pay for something you have to get an invoice?

In future I will go with everyshop.co.za