Takealot can't complain about your service - there in NONE

I am a seriously unhappy customer. I bought a pool pump. It was delivered, but broken. I logged a return the same day. I received feedback within an hour that collection via Skynet will take place the next day (Wednesday). I arranged my day that I am available the whole day. Skynet never arrived. I phoned Takealot, they apologised and escalated the matter with Skynet to collect the following day. I explained that I need this pump urgently. Now, it is a week later and the pump has still NOT been collected, even though I keep on receiving promises that the collection will take place the following day, but no Skynet. I tried to phone Skynet, I was on the phone for 37 minutes - on hold! And after all the phone calls and e-mails, neither Takealot or Skynet management has done anything about this. Takealot customer service employees are very helpful and understand my frustration, but their hands are tied, they try their best, but there is only so much they can do.

I am fed-up, ad tired of this! Both Takelot and Skynet proclaim how important their customers are to them - that is SO not true!!!!

I was patient and every day arranged that I am available for Skynet to collect. I have a life, and I will not be waiting around for Skynet or Takealot any longer.

Both these companies are all talk and no action!