1 reviews | Active since Apr 2014
Takealot cannot keep their word
I ordered a parcel and was promised delivery by 23 December 2015. It arrived on the 22nd December but it was the incorrect order (A bunch of Micro SD Memory Cards). I didn't accept the order and sent it back with the courier. They promised the correct items will be delivered on 23 December 2015 which was my original delivery date. At 15:24 on the 23rd December I received an e-mail stating that my order has been delivered but I did not receive anything. I phoned the callcentre and they adviced it was rescheduled for the morning of the 24th December 2015. When I phoned them on the 24th December 2015 they said delivery will not take placed anymore. This is unacceptable. I will NEVER use them again. Just when I thought I found a trustworthy online store they proved to be just as the rest. You will not get any support from me or family members and friends again.
We're sorry for delivering the incorrect parcel to you in the first place and for the frustrating situation this has led to since. Thank you for taking our complaints team's call to update you on the status of your delivery. As discussed we are liaising with the responsible courier branch and will ensure that your parcel is delivered today still.
Our teams will keep you posted about the delivery details as soon as the necessary arrangements have been made.
Sincerely,
takealot.com
Best regards,
We're sorry for delivering the incorrect parcel to you in the first place and for the frustrating situation this has led to since. Thank you for taking our complaints team's call to update you on the status of your delivery. As discussed we are liaising with the responsible courier branch and will ensure that your parcel is delivered today still.
Our teams will keep you posted about the delivery details as soon as the necessary arrangements have been made.
Sincerely,
takealot.com
Best regards,
