Takealot cancels my order without my knowledge.

Takealot's customer service is pathetic, they promise to get back to you but you just wait and wait. On 2 January 2021 i bought a item online and payed for it and received the email to confirm it has been paid and is in the process of being carted. A few days later i checked the item status and indicated on my profile that the item has been cancelled. I phoned their customer care number and explained the story. Somehow one of their staff cancelled my order without notifying me. I was told by employee 1 that she'll get back to me, i was told that my account was credited with the money i paid, i then rep**** via email why they credited my account as i want the item, no reply by employee 1, emoyee 2 reply by giving me the same story about account credited and they couldn't give me the item at the same price as it was now R100 more, i told them that this wasn't my problem as i didn't cancel the order, why should I pay for their mistake, no reply from employee 2. I again sent a email and employee 3 now replies saying she'll look into it, still waiting on reply. The first day I contacted them was 7 January 2021, it's now 13 January 2021 and still not solved.