SA
Samantha A

1 reviews | Active since Sept 2019

20 Sept 2019, 09:33

Takealot cancelled order

Takealot, cancelled my order, placed my money on credit and increased the cost of the product I purchased by more than 50%, before telling me they are unable to source the product. anybody notice incompetence somewhere that the customer is now paying for? So basically you falsely advertised a product and forced me to use my money through your store. Please don't send me another "sorry for the inconvenience email" after reading this. I spent over 4000 on an item which there is no substitute for, the item was in stock when I ordered it and my payment went through instantly. I would be expecting delivery by next week. The product costs over 6000 now before takealot alerted me of the cancelation of my order. The only way take a lot can come back from this clear abuse of customer service is send me my product I ordered in the first place, I don't care how long it takes you. "Take a lot" of time but don't take my money and tell me you can't make a plan. True moral dillema in your code of conduct. First time this has ever happened to me with an online supplier.

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