CR
Carla R

1 reviews | Active since Nov 2015

20 Nov 2015, 20:58

Takealot cancelled my order after confirmation

Last night I placed three separate orders on [URL Removed] whereby I ordered camping equipment, namely sleeping bags. All three orders went through, were paid and confirmed by email from Takealot. This morning all orders were cancelled, without even notifying me. When I phoned the call Centre, they agreed they were not honouring what they had posted and advertised and blamed it on a technical glitch. When I stated that if a retailer advertises or promotes a product and states the incorrect price, they need to stand by it, to which they agreed but said they cannot do anything about it. I am going to go to the Consumer Protection Comissioner as this is ******** and, being a regular Taekalot customer (I order from them at least once a week), this leaves a bad taste. I had informed a charity that I support that I would be giving them these sleeping bags and now have to try and explain this situation. Not very professional Takelot. Check your adverts next time before you place them on social media.

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Replies (1)
takealot.com
takealot.com's reply21 Nov 2015, 08:14
Official
Hello Carla-R,

Thank you for taking our complaints team's call last night. We know saying sorry doesn't make up for the bad experience and frustration this has caused. We are compensating all affected customers to try and somewhat make up for this mistake and can once again only apologise. An inadvertent technical error caused certain items from our camping and outdoor department to wrongfully show as in stock and available at an incorrect price. Regrettably we are not able to fulfil these orders and therefore had to cancel them. Due to the nature of our business errors such as these can occur and we therefore provide for situations like these in our T&Cs under section 5.2 and 8.

Sincerely,
takealot.com