AL
Alida L
1 reviews | Active since Nov 2015
20 Nov 2015, 21:40
takealot cancelled my order,
Takealot cancelled my order, because they had an system error. Why is this now my problem. I bought what they advertised. They took my money and should honour it. Easy as pie.
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takealot.com's replyOfficial
21 Nov 2015, 08:18Hello AlidaLange,
Due to the electronic and immediate nature of our business errors such as these can occur and we therefore provide for situations like these in our T&Cs under section 5.2 and 8. An inadvertent technical error caused certain items from our camping and outdoor department to wrongfully show as in stock and available at an incorrect price. Regrettably we are not able to fulfil these orders and therefore had to cancel them.
We know saying sorry doesn't make up for the bad experience and frustration this has caused. We are compensating all affected customers to try and somewhat make up for this mistake and can once again only apologise. Our complaints team is in at 9am and will be in touch to assist with this matter further.
Sincerely,
takealot.com
Due to the electronic and immediate nature of our business errors such as these can occur and we therefore provide for situations like these in our T&Cs under section 5.2 and 8. An inadvertent technical error caused certain items from our camping and outdoor department to wrongfully show as in stock and available at an incorrect price. Regrettably we are not able to fulfil these orders and therefore had to cancel them.
We know saying sorry doesn't make up for the bad experience and frustration this has caused. We are compensating all affected customers to try and somewhat make up for this mistake and can once again only apologise. Our complaints team is in at 9am and will be in touch to assist with this matter further.
Sincerely,
takealot.com
takealot.com's reply21 Nov 2015, 08:18
Official
Hello AlidaLange,
Due to the electronic and immediate nature of our business errors such as these can occur and we therefore provide for situations like these in our T&Cs under section 5.2 and 8. An inadvertent technical error caused certain items from our camping and outdoor department to wrongfully show as in stock and available at an incorrect price. Regrettably we are not able to fulfil these orders and therefore had to cancel them.
We know saying sorry doesn't make up for the bad experience and frustration this has caused. We are compensating all affected customers to try and somewhat make up for this mistake and can once again only apologise. Our complaints team is in at 9am and will be in touch to assist with this matter further.
Sincerely,
takealot.com
Due to the electronic and immediate nature of our business errors such as these can occur and we therefore provide for situations like these in our T&Cs under section 5.2 and 8. An inadvertent technical error caused certain items from our camping and outdoor department to wrongfully show as in stock and available at an incorrect price. Regrettably we are not able to fulfil these orders and therefore had to cancel them.
We know saying sorry doesn't make up for the bad experience and frustration this has caused. We are compensating all affected customers to try and somewhat make up for this mistake and can once again only apologise. Our complaints team is in at 9am and will be in touch to assist with this matter further.
Sincerely,
takealot.com