Takealot cancellation policy is misrepresented

Takealot provides a cancellation policy but after having to call in to cancel an order that is not yet shipped I got the following email message from the call centre agent: “I was advised that we are unable to cancel your order at this stage, the reason being the order is in process of being picked and packed. You may revert back to us once you have received an SMS confirming your delivery date, as by then we will be able to cancel your order. Alternatively, kindly reject the parcel from the driver and your order will be dispatched back to the warehouse.” This seems like a ploy to either apply a penalty or just issue a credit - this after a order that was misrepresented in their advertising was placed less than 30min ago. Try also find the complaints section on the Takealot website….