Takealot cancellation message immediately after payment? How is this legal and not crime?

Dear Takealot

I am highly disappointed, that you are happy to collect money for goods ordered before SA lockdown due to Covid19, only to send out a cancellation email the very next day. This cannot be legal.

Firstly, I do not need a credit, i need my refund / my money. Secondly, superbly frustrated on this side, since everyone there has apparently vanished, only to receive an automated email that you are not available, but very happy to receive online payment for goods not received. This is no different to any other ******** behaviour. We have kids and elderly parents to see to, unacceptable.

From an unemployed stay at home mom, using the little savings she has to see to her families needs in these dire times? Thanks that was my unemployment benefit savings. You are really admirable. Who do I turn to now? So i have to assume we wont have any essentials or a refund. Thank you.