Takealot canceled my return before refund

So I ordered a fridge from takealot which I immediately regret doing as Makro is cheaper with all their appliances and they don't charge a R200 subcharge (Let that be a warning to all and a lesson to me)

So with being unhappy with the fridge, I logged a return. The return was scheduled for Monday 22 Aug 2022. I kept getting SMSed that the return is rescheduled. So by the 3rd SMS which was on Thursday 25 August, I decided to phone Takealot *** and find what was going on

To sum up that conversation, the lady ensured me that a team will be picking up the fridge the next day 26 August 2022

As 26 August came, I received a call from the team, I helped them find the pick up spot and bobs your uncle they picked up the fridge and loaded it sideways into a small bakkie (they said no one told them it's going to be fridge)

moments later I get an email

Hi Juan Kindly note that your return request is cancelled due to numerous attempts to collect the item. Kindly note if your wish to return the item you may re-log at return. I apologize for the inconvenience. Regards Fayzel.S

Now I ask you, takealot canceled the pick up. knowing their systems, the fridge is going to get lost, everybody is going to blame each other and I am not going to get refunded my R5000

what does one do now? Believe you me, I'll rather go do shopping than put all my trust in a company that hides behind email