Takealot

I have ordered a stretch tent with poles from takealot . 22nd July 2023. Late afternoon I collected at milnerton branch . The wrong item was send and the lady a the branch was not helpful and mentioned it has happened before. I then contacted takealot after 30 min a operator answered the call . I have explained the item which is a stretch tent need to have the poles and did not recieved the poles . Emails was then send of the incorrect item and item recieved . I have mentioned that there is to of the same tents on the catalogue. Both is the same one without poles and one with poles . All I need is the poles . Johan of takealot ask to return the item then they will send one with poles which will take a week . I have mentioned to him I need the poles the tent Is the same .I have also .mentioned I have a function going on Tuesday and cannot wait another week . This is steesull as a first time online client ordering from takealot and will not recommend any one to order from them . The service I terrible . The mistake is from their side and now I have to lost a days money because of their bad services . They easy to take your money and deliver the incorrect stuff and cannot resolve a problem.