TAKEALOT but Give NOTHING!

Takealot, I am now tired of calling you and speaking to different agent every time! You have taken more than 5 weeks to provide me with a refund/replacement unit, that was paid to you by Bosch Global.

For ease of reference for you and Bosch to sort this out: TAL: Ticket number ***2 TAL: Order number: ***1 BOSCH: SAP return order number: *** BOSCH: VIB number: BHN20L

Agents spoken to: Thando Mt Bianca C Vuyowethu Nombulelo N

Your supplier has taken back the hoover and noted it as a product failure, they then made payment to you, which in turn needs to be credited to me - You have received payment twice (from me as the client and from Bosch Global) for this item and have not supp**** me with a replacement/refund. I believe my next step would be to not call you AGAIN, but to approach someone to assist me in term of the Consumer Protection Act.

I am so disappointed in TAL! I have used them for years and have been great - however this experience has me questioning any process they have and their integrity.

on your website you say that I need to deal with the manufacturer directly - which i then did. they then paid you back for the item that was faulty and now I have to chase you up and call you and spend 30min plus on my own account 3 times a week to get some response. We have sent almost 6 email responses since our last comms with ZERO reply - someone needs to do something about your CLIENT services because you take a lot but give NOTHING!