Takealot Business – Missing Item, Incorrect Item, and Poor Service

I switched from normal Takealot to Takealot Business, and since then I’ve had nothing but problems. • 24 Nov – I emailed Takealot Business about my order. Several products arrived, but one item was missing. I attached screenshots of the order and a photo of the missing item. • 27 Nov – Liso emailed asking if I received an incorrect product. I confirmed yes and sent photos of the wrong product (still sealed). • 1 Dec – A delivery driver came to my premises asking what the issue was, saying money would be deducted from him. This is unacceptable — the error is clearly not the driver’s fault but the packing process. I again sent photos of the missing and incorrect items, cc’ing Marlise Bosman. • 2 Dec – Aden emailed saying a return was logged, but it was logged against the item I never received. What am I supposed to return if I don’t have it? I clarified again, with photos, and asked them not to send a driver unnecessarily. No response. • 3 Dec – I received SMS notifications that a return would be collected; despite repeatedly explaining I have nothing to return. I cc’d Marlise again, with photos, but still no answer. Issues: 1. Missing product never delivered. 2. Incorrect product received. 3. Return logged incorrectly for the missing item. 4. Delivery driver unfairly blamed. 5. No proper response despite multiple emails and attachments. Request: I want this resolved by someone who actually reads the emails and understands the problem. Please deliver or credit the missing product, collect the incorrect product properly, and stop blaming drivers for packing errors.