TAKEALOT BULLYING ME, MAKING THEIR INCOMPETENCE MY PROBLEM

I ordered a number of items from Takealot and when I received the order one item, a TV box was missing as they decided to put a gold watch in its place. When I log on to a complaint, they send me various copy-and-paste responses, trying to make their incompetence my problem. The gold watch does not even appear in the list of the orders received (How do I log a return for a non-accounted-for item?). Now some ZINTLE M and SIBUSISO SIKHUNDLA are harassing me about how I should log on a returns call for the watch and when I ask about the TV box, which has been fully paid for they say I need to return the watch first