Takealot - Bad Service & just excuses

It is very upsetting that I have to go this route, as I have always had a good experiment with Takealot until now. I had a credit on my Takealot account which I requested to be paid over to my bank account the first request was 27 December 2023 and after enquiring with them every week about my refund, they would say it shows it needs to be resubmitted, I sent them on 4 different occasions bank statements showing I did not receive the refund then they end up re-submitting it for payment, after the 4th time I supp**** different bank details as they said there is a problem with bank, and since then I have supp**** bank statements of both accounts and again they say there is a problem with the bank they must resubmit. when I email them they recently just don't get back to me. This is really shocking service from Takealot. I hope by posting this review I will get my refund or at least get it refunded back to my Takealot account, because currently they sitting with my money as it is not in my bank account and also not on my Takealot account. VERY DISSAPOINTED!!!