Takealot Bad Service For Customers

I was supposed to receive my product today, but I have been waiting since 8h00 am. Only to receive a notification around 9h10 that the driver tried getting hold of me and I was "unavailable". Mind you I did not get any messages or phonecall prior to this. When I called takealot, I was told by 2 different consultants that the drivers had to call prior to coming to my home, which they didn't. And that the drivers are not obliged to call me when they have arrived at my complex. So when I asked if I was supposed to be by the gate from 8h00 to 17h0p,they said no, it wouldn't make sense. So, how the hell am I supposed to know that my product has arrived when there is no communication from their side? Should I smell the doctor from the main gate or how does it work? Please explain!!

Also, I have been waiting for feedback from the consultants who volunteered to call back after speaking to the "branch" in order to let me know if the delivery will be made today or any other feedback. No feedback so far. I called again a few minutes ago trying to find out if I can go fetch the product myself, I was told the branch would have to approve this first. This is the same branch they say is not responding to the emails or taking phonecalls since morning. So, I bought a product and won't get it on a scheduled day, even after taking a day off to be available. Please make it make sense for me??? This is ridiculous and really unprofessional!!