Takealot Bad Service

I have been supporting Takelot for over 10 years and always had good service. However, the last year this has gone totally backwards and this week just hit an all time low. I placed a very large order (over R4 500) on various items. The delivery was supposed to be 2 November. The evening of 2 November, I had not received my delivery and got notification that my entire order was lost in transit. They then logged a return for each item and said the items will be delivered at a later stage. The next day, miraculously I received my order. However, now I sit with a two fold problem. The one item delivered is incorrect and I cannot log a return because they have already logged a return on my behalf when it was lost in transit. Then another item still shows as shipped and to be delivered by 2 November but I haven’t received it. I cannot log a return until it is delivered. I’ve tried to phone and no answer, emailed and no response.

There never used to be an issue until takealot started using private vehicles to make their deliveries. Twice now a deliver vehicle could not even make it up my driveway and yet our paid for goods are being transported in vehicles that aren’t even road worthy. Really not impressed!