Takealot bad service

I bought a best way pool last year October and the pool lasted 3 months as the pool started tearing at the seam. We received a replacement pool in January and now the pool once again tore at the seam. I requested a return for the pool but we always have to pay for the water it takes to fill the pool. I logged a return for this but they are refusing to credit me for the water that is being lost continuously due to a defective pool. When I call the call center I get passed from one department to another. The brain dead employees at Takealot doesn’t know what they are doing and have know customer service experience at all. Can someone do something to assist.