Takealot, bad service

Pls don’t buy electronics from Takealot.com, bought 40”smart tv in October 2024, in March all of a sudden Netflix is not compatible to device, went on the app to help, bot said I should log a return, tv still under warranty, logged the return but didn’t have the original packaging anymore, through it away in December, 2 occasions driver came to collect, but refused to take it as I didn’t have the original packaging, I then called n asked if I can drop it at the pick up point in canal walk, to which they agreed n dropped it off, tv packaged in bubble wrap m cling wrap, on the 1st April, received email with pictures that they couldn’t find fault n they’re returning my tv, I should respond to the email, which I did. 2nd April tv is delivered at home, mind you no notification that it’s out for delivery. Got home opened the packaging, they also wrapped it in bubble wrap n cling wrap, set up tv, switched it on, just to see, it’s damaged. Called them the next day, sent pictures of the damaged tv, to the call centre agent n now 3 weeks later after their investigation, they’re now telling me, they can’t accept the damaged tv, so what am I supposed to do with a damaged tv n why should I use my household insurance for damages that took place when it was in their possession? The other issue I have is their contradictory, cos the driver couldn’t accept the return to Takealot without original packaging, but he could deliver the tv without the original packaging.