Takealot bad service and quality control

I'm fuming!!!!I sent back a faulty apple tv and asked to have a replacement. It's over 2 weeks I haven't heard a word. I emailed takealot I was told the money has been credited to my account. No one has communicated with me since the return arrived at takealot. Usually things take 2 to 4 days to process. I didn't hear a word. No one informed me the apple tv was out of stock, offered me a replacement of another model, or asked me how I want the money returned. I don't need a ****** credit, I want the money so I can go elsewhere to buy it.R3400 is a large purchase!!!! I get informed this morning that I've used up the credit. I haven't even bought stuff to that value since that purchase. I went into my bank account every one of my purchases was paid out of my bank account. This morning I contact 2 representatives at *** bothered to get back to me today. I phone in again this afternoon and the lady tells me that the return has not been proceessed yet. Seriously!!!!!!!I'm beyond ****ed off. I've been buying from Takealot for over 3 years now I've never had such atrocious service before. Lately the products that I have bought are faulty or poor quality and have needed returning.Takealot your standards are dropping this is not good. Even the mighty cab fall. I was just looking into seeking my products on your site. If this is what my clients have to look forward to then No thank you!!! Today 2 products arrived camera protectors fur my phones. Their should be 5 lenses there were only 4. The wrapping was see through so if anyone bothered to QC the product it would have been picked up.Second product a chive for my phone and there's a chunk of plastic missing from one of the edges. That to would have been observed if quality checked. Guys Pull your socks up this is unacceptable service!!!!!!!!!!!!