Takealot Bad Service

Hi.

I was made to feel like a ********, when I collected my parcel on Monday 29 November. I was told to wait while my parcel was being investigated.

I was made to feel like I collected the good on Saturday 27 November, when I only got an email on the 29th. I could not wait for the investigation and left my contact details yesterday afternoon and waited for a call back. When i was called back, i was told that I could only collect one of the 3 items i paid for. I could speak to the manager the next day, Tuesday 30 November.

I went to pick up the parcel this morning, Tuesday 30 Novemeber, and was made to wait again. Eventually the manager discovered that because 2 of the items could not be found on Saturday, they assumed I picked it up. The Manager investigated and send a mail to your head office regarding my parcel and a claim was logged for the items.

When I came to collect this morning, they found the items hidden in your warehouse. Even though the lady who helped me had all three items I ordered and paid for, the manager informed that since a claim has been logged for two of the items, I could not get it. I would have to wait 3-4 days for the aim to be processed. Because the manager had the items in front of him, it is clear that I did not collect it.

I then had to leave with only 1 of my 3 items I paid for.

Is this the way Takealot operates? You cannot get goods you paid for, but have to relent to the red tap of Takealot. I find this very annoying and a huge waist of my time as I now have to drive to their collection site for a third time. Will I be compensated for my trouble? I doubt it. Will I shop with Takealot again? Who knows. Will I inform my friends, work colleagues and family of my bad experienced? Absolutely.

What is Takealot going to do about this? I await for there response. bad really bad Takealot.