Takealot BAD SERVICE!!!!!!!!

I placed an order with takealot, the delivery address is to a business and everyone knows business hours are from 8:00 - 17:00. I received a message notifying me that my package had been delivered, then shortly thereafter another message to tell me they attempted to delivery at 17:10 and that I was unavailable. There are no contact numbers available to contact them and find out whats going on! To top everything off I placed another order that same day 30 October for my sons birthday which is today 2 November only to receive a mail 4 days after I placed my order, saying the following: Hi Michael ................... We're sorry to let you know that the following item in your order has unfortunately been delayed and your estimated delivery date has changed to Tuesday 13 November 2018. I have to give my son a birthday present today, what must I give a 5 year old the mail takealot sent me. I think that this is unacceptable to treat customers this way and worst of all there is no way of communicating with someone in person to explain the importance of the situation. Pathetic service and worst first time experience dealing with takealot!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!