RK
Ria K
1 reviews | Active since Oct 2015
18 Dec 2015, 16:38
Takealot BAD SERVICE
I ordered from [URL Removed] (a big order). Was supposed to be delivered yesterday, but after probably 10 phone calls I still don't have my order.<br> <br> Employees over the phone are ***********. Every phone call different story. Now not sure IF it will be delivered before Monday. Only one guy is now trying to help me.<br> <br> Going on Holiday on Monday. All my Xmas shopping in order.<br> <br> Not sure what they expect from me??<br> <br>
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takealot.com's replyOfficial
18 Dec 2015, 16:57Hello Ria de Kerk,
We're sorry for not delivering your parcel to you as expected and for the frustrating experience this has led to since. It should not have been such a struggle to get clarity on the status of this matter and we'll make sure that this is sorted out ASAP. We've instructed our complaints team to look into this with the relevant departments and they'll get in touch with you to update you on the whereabouts of your parcel.
Once again we apologise for the hassles you've experienced and we promise we'll do our best to get your parcel delivered to you before you go on holiday.
Sincerely,
takealot.com
We're sorry for not delivering your parcel to you as expected and for the frustrating experience this has led to since. It should not have been such a struggle to get clarity on the status of this matter and we'll make sure that this is sorted out ASAP. We've instructed our complaints team to look into this with the relevant departments and they'll get in touch with you to update you on the whereabouts of your parcel.
Once again we apologise for the hassles you've experienced and we promise we'll do our best to get your parcel delivered to you before you go on holiday.
Sincerely,
takealot.com
takealot.com's reply18 Dec 2015, 16:57
Official
Hello Ria de Kerk,
We're sorry for not delivering your parcel to you as expected and for the frustrating experience this has led to since. It should not have been such a struggle to get clarity on the status of this matter and we'll make sure that this is sorted out ASAP. We've instructed our complaints team to look into this with the relevant departments and they'll get in touch with you to update you on the whereabouts of your parcel.
Once again we apologise for the hassles you've experienced and we promise we'll do our best to get your parcel delivered to you before you go on holiday.
Sincerely,
takealot.com
We're sorry for not delivering your parcel to you as expected and for the frustrating experience this has led to since. It should not have been such a struggle to get clarity on the status of this matter and we'll make sure that this is sorted out ASAP. We've instructed our complaints team to look into this with the relevant departments and they'll get in touch with you to update you on the whereabouts of your parcel.
Once again we apologise for the hassles you've experienced and we promise we'll do our best to get your parcel delivered to you before you go on holiday.
Sincerely,
takealot.com