Takealot bad service

Very bad service lately. Has stock of item when order is placed, but at time of delivery, just sends you a notification to say no stock. They don't give u an option to choose another color or alternative for maybe another price. They don't value their customer at all. And u can't reply to their emails. You must fill in a form. What a backward, outdated, silly way to expect their clients to communicate with them. Takealot bads