Takealot bad service

I ordered 2 spray mops from takealot, when the mops arrived they did not spray, so I booked a return and order 2 more expensive mops, well my new mops arrived today and it is exactly the same as the ones I've returned even the same damaged box, yet again not spraying, not to my surprise because I could see it's the mops I have returned faulty. I phoned the help deak and this woman just want to give me her story not listening to what I am trying to say. She eants to put the blame on the supplier, but it is not their problem, they made the mistake in sen**** oit the imcorrect stock not the supplier, they did not check the order to the stock. So now I must go through the whole story again for a credit and then waiting 2 weeks for my new mops l, that is if takealot can send the correct stock. Very dissapointed with takealot and this lady that is not really willing to help and would not let me apeak to a supervisor r or manager. That's why it's called a customer service line, bit they don't want to listen to reason. There is no other way of contacting takealot.