Takealot BAD CUSTOMER Service - They lost a GOOD CUSTOMER

Small Humidifier – R180 – Takealot I have spent R9400 over the last 4 months with Takealot, so I would say I should be considered a good customer, you think!!! I bought this item 4 weeks ago. After using this item only for 3 weeks in my office, the top just broke when I *****ed it to the tank. It just broke, I was NOT negligent, period. I returned it to Takealot, and just asked for a credit to my account of R180 I explained that it just broke.

So item was picked up and returned in original box with cable etc. So this is TAKEalot’s reply: They rep**** that they are not crediting my account, that I was negligent, and you think they would have checked my history with them. Of spending a lot of money with them to the tune of R9400 in 4 months. For me it’s now just the principal now, oh and they returned the broken item back to me, so I returned the item again to them to stick it where the sun don’t shine.!!!

They have lost a good customer – online competition is tough now, and one would think the CUSTOMER SERVICE PEOPLE will be qualified enough and use their COMMON sense when to think of future business with this customer!!!