TakeALot Bad Courier Service

Ordered from TakeALot on the 8th of April (order nr ***). Half my order was delivered on Friday the 18th of April and the 'track my parcel' indicated that the rest is on the way. Received an email today, the 13th of April, stating that my 'Parcel was lost in Transit'!!! WHAT??? The 1st order were delivered without any difficulty...

In today's age and technology, all couriers should have phone. The courier didn't even send me text to ask for a pin (which other couriers do). We don't live IN a town but just outside. To try and get hold of an agent or even an email from TakeALot is a mission: it's a robot talking to you and cannot answer my questions... The products that I ordered from TakeALot is URGENT. When I placed the order, all stock were 'on hand' so I really do not know what the issue is this time... I'm so furious... Can someone please just send me a correct email to get hold of TakeALot?