1 reviews | Active since Aug 2011
Takealot - bad bad bad service!
I bought two Leadpads in November for Christmas gifts. I was going to keep it until Christmas but decided to test it first. Both are faulty. Every time the battery goes flat, and you recharge it, you have to set up the whole leappad again before you can use it. Also, some of the games on the demo app doesn't work at all and goes blank when you click on it. I contacted Takealot for collection. I've been waiting for a week now and every day I get another email where the collection is scheduled for the next day. When you phone the call centre, no one knows what is going on. RRN-2cfe-d458 and RRN-4d69-d438. Your call centre is pathetic. They put me on hold and then the call drops. Can someone please come collect this from me. I will NEVER buy from takealot again. I want my money back ASAP. Don't want anything else.
Thank you for taking our complaints team's call to clarify our returns policy. As explained the collection of a return item could take 1 - 3 working days as we require time to make the necessary arrangements with our courier partners. Collection was scheduled for yesterday, but as this was not a suitable time for you it would need to be rescheduled again. Our complaints team will liaise with our returns departments to confirm how soonest collection can be rescheduled for and they'll revert back to you with confirmation.
Once your items have been collected and booked back into our warehouse we will process your refund request.
Kind Regards,
takealot.com
Thank you for taking our complaints team's call to clarify our returns policy. As explained the collection of a return item could take 1 - 3 working days as we require time to make the necessary arrangements with our courier partners. Collection was scheduled for yesterday, but as this was not a suitable time for you it would need to be rescheduled again. Our complaints team will liaise with our returns departments to confirm how soonest collection can be rescheduled for and they'll revert back to you with confirmation.
Once your items have been collected and booked back into our warehouse we will process your refund request.
Kind Regards,
takealot.com