Takealot Baaaaaadddddddd Service !!!!!!

I bought a TV from Takealot back in 2020 and at some point I had to replace plugs (The Power Cord) because it was faulty. Fast forward to 2023 I got back from work one day and the TV was not working, I'm assuming its the Loadshedding I'm not sure though. I realized my product has a 4 year warranty with Takealot let me ask them to take it and have it repaired. Guess what???? Takealot is telling me I tempered with the product and therefore they cannot do anything for me.

How many products do we buy and replace the power cord because I don't have the one the product came with? A friend of mine bought an air fryer from them and she does not have the power cord it came with and she replaced it. I'm assuming she will have the same issue the day she returns the product to Takealot. I say Takealot must have this in their terms and conditions or something before I actually make that purchase and that online payment. It would have been great to know that I'd go through this before hand. This is even my first time returning something to them and this the treatment I get!!!! I'm so disappointed at how you're handling all of this. No one even responds to my email I'm forever getting a copy and paste response