Takealot

I bought a fridge on Takealot last month, the delivery was made a day before i left for December holidays. on the day of the delivery i asked the Takealot delivery team to kindly wait for me to unpack the parcel to ascertain if everything is in order( as this is a standard procedure when you purchase any appliance) which the team outrightly refused saying it was late and that i should log a return if i am not satisfied. I then proceeded opening the parcel and discovered it had dents on the upper door. i immediately alerted Takelot about this and i have not received any tangible response to attend to the matter. i made a follow up on the 8th of January but the feedback ended with acknowledgment email and nothing has happened since. When i look at the app on the log a return option the fridge does not qualify to be returns stating that its post 7 days since the fridge was delivered. This is not fair on me to keep a fridge that has dents when i paid so much money and i requested the team to wait for me to unpack. i am really not happy with this.