Takealot

HelloPeter to get Takealot’s attention

---

Title: Takealot Ignoring Consumer Rights—Unacceptable Resolution

I am extremely disappointed with Takealot’s handling of my replacement request for a defective product. I first contacted them on 5 June 2025, requesting a replacement as per the Consumer Protection Act, which entitles me to a suitable remedy within six months of purchase.

Instead of processing my rightful replacement, Takealot offered me a R200 voucher—which I can only use if I spend R650, making it completely useless in resolving my issue. Meanwhile, the supplier still has stock of the exact product I need at R388, meaning Takealot has no valid reason to refuse the replacement.

Despite multiple follow-ups, I have been ignored, delayed, and given unacceptable alternatives that force me to spend extra money. This is poor customer service and an unfair business practice.

I urge Takealot to process my replacement immediately—no further delays, no unnecessary complications. If this issue is not resolved promptly, I will escalate it to the Consumer Goods & Services Ombud (CGSO) and the National Consumer Commission (NCC).

I expect a response and resolution without more runaround.