DC
David C
1 reviews | Active since Jun 2013
30 May 2026, 12:06
Takealot - awful delivery service
Takealot delivery standards are plummeting. Yesterday I ran out of dog food and, because I can't drive, I ordered online. I used Takealot because they have been reliable in the past and when I ordered, i was given a same day order date. When I had heard nothing by 16:00, I tracked the order and saw that it had been moved to Monday 1 June. I immediately messaged customer "service" but have only got automated replies from them, even after I sent a follow up email pleading for help. What makes this lack of service even worse is that I subscribe to their Takealot"MORE" program, which ow seems to mean MORE hassles. So, I have hungry dogs and will have to order from another supplier - not cool!
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Replies (1)DC
David C's updateReviewer Update
30 May 2026, 15:57As expected, the review actually got me a reply, full of apologies and a guarded promise to sort it out.
Unfortunately, not unexpectedly, nothing happened - no SMS to notify me of a de;ivery, no change to the delivery info on the order summary and no dog food.
After the mail rating went up to three stars, now it's down to one.
Unfortunately, not unexpectedly, nothing happened - no SMS to notify me of a de;ivery, no change to the delivery info on the order summary and no dog food.
After the mail rating went up to three stars, now it's down to one.
DC
David C's update30 May 2026, 15:57
Reviewer Update
As expected, the review actually got me a reply, full of apologies and a guarded promise to sort it out.
Unfortunately, not unexpectedly, nothing happened - no SMS to notify me of a de;ivery, no change to the delivery info on the order summary and no dog food.
After the mail rating went up to three stars, now it's down to one.
Unfortunately, not unexpectedly, nothing happened - no SMS to notify me of a de;ivery, no change to the delivery info on the order summary and no dog food.
After the mail rating went up to three stars, now it's down to one.