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Daniel M

1 reviews | Active since Oct 2016

02 Mar 2018, 09:46

TakeAlot - Automation failure

Does anyone know why Takealot.com have taken the decision to not have a person to call when their buggy automated processes don't work? Things didn't go so well the first order I did and they didn't deliver, but instead refund they credit my Takealot account - which forced me to use their backwards system again.

I built up enough patience to try them again, and what a disaster. The payment has gone through but the order says "Awaiting Payment" - in any other case it takes a quick call to fix the issue - but Takealot don't want any human interaction - and I have to go through (anti) ZenDesk which feels like I am talking to a AI built bot - because the cases are always dealt with by a different person in some random country reading off some FAQ script. I foresee disaster again with this order.

I am really hoping that I get the goods so that I don't have any credit or reason to ever use TakeAlot ever again. Takealot, you should feel happy to interact with your customers! I know many other companies that are.

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Replies (2)
DM
Daniel M's update02 Mar 2018, 09:49
Reviewer Update
Reading a few other 1 star reviews of Takealots outstanding uselessness - I see someone has their call center number. I've searched their website and still can't find this rare creature - will continue to dig.
DM
Daniel M's update02 Mar 2018, 09:57
Reviewer Update
Someone has pointed me in the right direction. You have to go to FAQ page, tell them no that mis-information did not answer my question and then a query submission form comes up - and then their number is displayed. Still - why do you just not make the number available??????? Still a 1 star rating as I got through eventually and the customer service is just pathetic - I still have to jump through hoops for such simple things.