Takealot atrocious procedures

In February of 2018, for the very first time, I decided to buy something with Takealot. I paid an extra R100 to have the item delivered the very next day (on a Sunday) - because I really needed it.

Within a few days, I realized that the product was faulty and did a return. They collected it, and they expected me to wait a week before I get my replacement (despite me having paid extra to have it the very next day). Eventually they did get it to me quicker (thank you for that).

About 2 weeks later, the replacement product was now also faulty and I decided to do a return for credit. This way, I could buy a different product. The item was collected yesterday (Friday 9 March 2018), but now I have to wait until Wednesday to get them to credit my account before I can get a new product.

After paying an extra R100 to get my item the very next day, it is now a month later and I still don't have my product. This is an absolute disgrace and I won't be using them again.

I could have saved myself 3 weeks if I just went to a proper shop to buy my product.