Takealot are useless

I would like to give a zero star rating but this option is not available. I ordered an item approx 2 weeks back so my sons could do leather work during the holidays. Takealot delivered the wrong item. I had to go through the process to get the product collected and returned. Today the supposedly correct item was delivered. On opening it I was disappointed to see the exact same product had been delivered. You can't contact the manager at Takealot you can only communicate through email. This experience has really proved to me that Takealot feels rocks for the customer.