Takealot are *******? Or are they?? Hmm

So Ive order my dogs food on the 4th of Jan'19 with and expectation that the food will be delivered by the 9th Jan as indicated by takealot. Two days have pasted and my order was not delivered. After contacting Takealot they acknowledged that there was some mess up and promised to sort my order out asap. I wonder if I hadnt contacted them would I been attended to....Another 2 days have gone and still had not received my order. Then they tell me that my order is not split and half 1 bag of dog food will be delivered and the other they are still sorting out. I cannot explain how dissatisfied I am with this service. They compensate me with a "R60" credit on the takealot app even so me telling them that I will not be ordering from them again. So Disgusting! Poor management is not even the word. So now I have requested an immediate refund and then they go bam! They stop responding to my emails, been 3 days now since that request. I mean you dont find customers paying half for their orders now. Like wt*!! Becareful of online shopping. I never would have thought Takealot would nail it :) 4TH -"22ND" JANUARY 2019 NO DELIVERY OR SATISFACTION!