takealot are *******

<p>My husband ordered a Yookidoo gymotion play land for our son priced at R1499 on the 13 June 2016. We received an item but the colours differed. We put it down to colour variations in the product. On 30 July 2016 we went back on to the takealot site to purchase more toys. It was then when we saw the Yookidoo gymotion robo land gym. This item was priced at R979. We immediately did a return on the item but received feedback to say as it was after 30 days they could not exchange it. However on 1August we received and email from ***aat Martin to request further information on the product ordered, what we received, photo of barcode and photo of item received. 2 August email received from Fazlin Dreyden saying exchange declined due to exceeding 30 days. What was the purpose of requesting the photos and description if it was still going to be declined due to 30 days being over? The description on the robo land page is also incorrect, which is in breach of the consumer protection act. The barcode pasted onto the box is incorrect which is why the incorrect product was dispatched. I am now at a loss of more than R500. How many other people has takealot done this to? R500 is not a small amount of money. I called your customer services department this query and was given the same 30 days story. After spending in excess of R10 000 between my husband and myself on takealot I'm sad to say this experience has left a terrible taste in my mouth and I won't be using the site any longer. I'd rather pay more for an item and receive the service I expect and not be ******. The return request number is RRN CC 03 2410. </p>