Takealot are sneaky - send the wrong items and don't want to replace it.

I would have given this zero stars if I could. I have ordered and paid for an item. First of all they send me the incorrect item, not even closely to what I have ordered. Then they do not want log a return. I have not used the item, I sent them pictures that this is not the item that I ordered and the item sent box look like it went through a war. I told them more than 6 times in an email I WANT A REPLACEMENT because otherwise I would have not ordered the item in the first instance. They refuse to give me a replacement and only want to offer credit which is not what I wanted. I want the item that I ordered and paid for.