Takealot Are ********s (Counterfeit and Theft)

NB. I made Thrisha from support aware that I was going to be taking this public if I was refused help.

I recently purchased a Sandisk 1tb SD card from Takealot. When it arrived I ran a validator on the card and it was reported as counterfeit. I logged a return asking them to refund my original payment method. During this time I had to cancel my bank cards. About a month later I realised that the refund never came through. I contacted my bank who then confirmed it was never received and that Takealot would need to reprocess the refund.

I contacted support and they first advised that they were reprocessing and that everything would be fine, the next mail they changed their tune and were asking me for 2 months bank statements. When I declined to send them, they told me that they cannot help me unless I send the statements. There is not a chance in hell I am sending Takealot my personal information as sensitive as bank statements. They are essentially holding my money hostage unless I send them information that they have absolutely no right to whatsoever.

So in one single order, Takealot are committing ***** by selling counterfeit products and *****ing money from me.

I made it very clear to Thrisha from support that if this does not get resolved that I would start taking my story public, I was refused further help or proper escalation, and now I will be taking this further. I am sure Carte Blanche are going to be interested in the counterfeit products.