Takealot Are Rogues Beware!!!

Update : it's been 5 weeks. Takealot still does not reply to my emails or escalated tickets they have created. There is no mention of when they would give me my money back. So Takealot has the fan and all it's contents aswell as my money. They make tickets saying it will be resolved but bit a single of those tickets have been resolved or once responded to. Takealot are thrives Beware!!! Purchased a solar fan from them earlier this year. It was defective so I returned it. Supplier was out of stock so I was credited. Purchased the second 1 where the battery was burning whilst on charge. They stole the solar panel. 3 weeks have gone. Takealot refuses to return my money or send my replacement fan. Obviously the driver or someone at their evaluation center has ****** it. I've asked for details to open charges of theft but takealot keeps opening tickets to which they escalate and say it will be resolved within a few hrs but then ghost me. Absolutely disappointed as I have supported them since their launch. Either they doing this to deny me my rights to return or they just plain *******. I will never buy anything again from them. This is stressful enough. From 6th June until now 29th I haven't received the money and I have to keep buying airtime to call them. Pathetic and ************ behavior.