DN
Daniel N
1 reviews | Active since Aug 2009
07 Jul 2015, 12:33
Takealot are NO good
This is the second time I have to bad mouth these people, they dont come back to me with information and I must chase after then for something I have waited for 6 months now, this is very very bad service and I am not going to settle for a refund, they keep pushing me away with excuse after excuse and I have now got an attorney to send them a letter of demand as I cant keep getting these excuses, supplier hasnt got, supplier doesnt know when, supplier will know tomorrow. I want my goods please Takealot.
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takealot.com's replyOfficial
07 Jul 2015, 14:03Hello Eurostar,
We understand your frustration with the situation, especially considering the amount of time that's passed since you first logged your return. As we've tried to explain on multiple occasions, our international supplier is out of stock and they don't have a confirmed ETA of when they'll be able to supply this item to us again. We would like to settle this matter as much as you do, hence our offers of alternatives, which you have declined and are entitled to do. The only option we see in this case is to then wait for the supplier to confirm when and if they'll have stock available again to do the replacement.
Clement from our customer service team has received your e-mail and will be in touch shortly.
Sincerely,
takealot.com
We understand your frustration with the situation, especially considering the amount of time that's passed since you first logged your return. As we've tried to explain on multiple occasions, our international supplier is out of stock and they don't have a confirmed ETA of when they'll be able to supply this item to us again. We would like to settle this matter as much as you do, hence our offers of alternatives, which you have declined and are entitled to do. The only option we see in this case is to then wait for the supplier to confirm when and if they'll have stock available again to do the replacement.
Clement from our customer service team has received your e-mail and will be in touch shortly.
Sincerely,
takealot.com
takealot.com's reply07 Jul 2015, 14:03
Official
Hello Eurostar,
We understand your frustration with the situation, especially considering the amount of time that's passed since you first logged your return. As we've tried to explain on multiple occasions, our international supplier is out of stock and they don't have a confirmed ETA of when they'll be able to supply this item to us again. We would like to settle this matter as much as you do, hence our offers of alternatives, which you have declined and are entitled to do. The only option we see in this case is to then wait for the supplier to confirm when and if they'll have stock available again to do the replacement.
Clement from our customer service team has received your e-mail and will be in touch shortly.
Sincerely,
takealot.com
We understand your frustration with the situation, especially considering the amount of time that's passed since you first logged your return. As we've tried to explain on multiple occasions, our international supplier is out of stock and they don't have a confirmed ETA of when they'll be able to supply this item to us again. We would like to settle this matter as much as you do, hence our offers of alternatives, which you have declined and are entitled to do. The only option we see in this case is to then wait for the supplier to confirm when and if they'll have stock available again to do the replacement.
Clement from our customer service team has received your e-mail and will be in touch shortly.
Sincerely,
takealot.com