Takealot are as inefficient as usual

On the 07/12/18 I ordered two headphones During the payment from my capitec account the screen froze The money went off my capitec account but didn't reflect as paid on Takealot's side I queried with the help desk the same day with Simone Poole she said I must contact capitec, which I did The money was sent from Capitec to Takealot on 09/12/18 I sent a copy of my bank statement to Takealot as Proof of payment on 11/12/18 and asked for confirmation of payment because "I don't want the guy to demand payment when they deliver" On 12/12/18 I got email to confirm that Takealot had received the money and I would not have to pay on delivery Guess what happened?? Today the guy delivered my headphones and demanded payment!!! This is exactly what I knew would happen because Takealot are so disorganized and inefficient He refused to leave without payment I was not going to pay for the items twice so I had to give it all back to him and he left taking both the disputed order ********** 6 and the other order which reflected as paid ********** 6 So Takealot have almost R900 of my money but refuse to deliver I see that this query has been passed from Simone Poole to Busisiwe Sokawukile to Yolanda Ntese to Alinda Dyantyi to Ashanti Nofemela The query number has changed many times but seems to be originally ********** Maybe?!??? It seems that none of the above mentioned people thought to mark the payment as paid even when they sent me emails confirming payment and assuring me that everything was fine. Now my kids will not get their headphones for Christmas because Takealot have no organisation even though I sent emails to them to try and prevent this exact situation happening