Takealot Appalling Service

This is addressed to senior management.

Please read the correspondence below relating to your lack of planning which does not constitute an emergency on my path. I assure you that should you not contact me to resolve this matter by the 04.11.2019, I will take legal action and request the involvement of the Consumer Protection Act. ( This appalling services rendered will also be exposed on HelloPeter) If you have not followed the sales request correctly, don’t except me to follow your procedure by creating an inconvenience due to *********** employees at Takealot. I want the correct items delivered to my residence by the 04.11.2019 (Monday). Do you understand customer services? I have many of my family and friends that purchase from Takealot and you can view my account to see the value that I have spent with you. Is this the way to resolve your failure???

I await your urgent response!!

I ordered the following Huggies pants size 5 for my 3 year old Huggies gold size 3 for my 4 month old The following was delivered: Huggies pants size 5 Huggies gold size 5 Having finished the previous lot of nappies at 10 pm last night. I opened the huggies gold not realizing it was the incorrect size. Once I took out the nappy it looked huge! It was 10 pm and I had no other nappies available to use for my 4 month old. I was forced to fold the size 5 3 times around to make it fit him snugly As soon as the call centre opened on Sunday morning I called to explain what had happened. The lady said she would escalate to her team leader and get back to me. I explained the urgency of needing the nappies exchanged for the size 3 as I had already paid R309 for this item. I could not inconvenience myself further by going to now purchase size 3 elsewhere at a higher price. Not to mention the fuel price as well! The team leader only got back to us at 14:30 explaining that we need to lodge the complaint on the website and there is nothing more that they can do All I asked was for YOUR MISTAKE to be rectified by delivering the size 3 which I ordered!! I understand there is procedure BUT this is an infant and I was inconvenienced at an odd time of the night due to this! The more time passes, the more I am forced to fold the size 5 nappies 3 times over to fit as I cannot go and purchase nappies. My budget was already laid out TO YOU for the nappies I need the size 3 delivered asap and the balance of the size 5 to be happily returned to you