Takealot Appalling Service

With regard to order number: 906 524 27 - Nazmeerah Ismail

I had placed an order on 16 July 2021 for a white table drawer table AND TWO Addis stella WHITE chairs

Delivery was meant to be on 20 July and then got pushed to 21 July

On 21 July delivery arrived with the white drawer table, ONE WHITE CHAIR AS ORDERED and ONE BLACK CHAIR (INSTEAD OF WHITE)

We sent the black chair back and refused to accept it. Delivery guys kept pushing that we must take it and log a return complaint ourselves. We refused to take it.

That day i.e. 21 July I called takealot and SPOKE TO THE LADY FOR 11 MINUTES AND 26 SECONDS (my own airtime). She said she will reschedule the delivery with the correct item. .

The delivery guys came again then on 23 July. This time with a light green/lime chair instead of the white. Again they pushed us to take the item and log the complaint ourself. I refused to take it. I then got the phone with Olwethu on takealot for a total of 5 minutes and 23 seconds on the 23rd July. He apologized and said he would check if there was stock of the white chair.

Another call was made to Wesley on the 26.07.2021 – and again no positive feedback or closure to my complaint.

I called again on the 27.07.2021 and spoke to Nadia and was told that it will be escalated

My request has been simple, DELIVER THE SECOND WHITE CHAIR OR ELSE FETCH THE CURRENT WHITE CHAIR AND GIVE ME A REFUND. I CANNOT HAVE 2 DIFFERENT COLOUR CHAIRS. He has not given me ANY feedback since Friday 23.07.2021

Surely providing customer service is not what Takealot is all about.

Appalling services rendered by Takealot