Takealot App Search results not to be trusted.

On 25 April I used the Takealot app to search for a flip cover for my Samsung S24 Plus. Several covers came up I choose one I liked. It indicated a size in inches, but I paid it no attention as I searched for a S24 Plus cover.

The delivery took several weeks to come as I ordered other items, I did not use my phone till I received the cover, I took the cover and my phone out, as I brought the two together, I noticed the cover was too small. I logged a return and indicated I no longer want the product as it does not fit my phone, takealot notified me that they will not credit my account as the cover is no longer in its original packaging, I replace the sponge and placed the torn cellophane cover back in the box I received it. I only received feedback from takealot regarding the reason for not refunding me on 2 May (Avhasei.K) after I called them and requested an explanation for the rejection noted on the app. I rep**** to the email and received a response form Zulpha.M that the matter has been escalated to relevant team. Subsequently they returned the cover to me, I don’t know what I will do with it, as it is useless to me. Round the 5th of May I requested an update as I have heard nothing yet a Dawn.P assured me the matter receives attention; it is now two weeks later I have still not received my credit.

I should have gone to a store asked them for a S24 plus cover, if they gave me the wrong cover, I could say this is the wrong cover you gave me, and they would have immediately given me the correct one or my money back if I had to pay before viewing the product like with online shopping. I have been using takealot for everything from food to large and expensive home products like an inverter, I was always happy with their service, however this will make me reconsider my loyalty to them.