Takealot and their ridiculous rescheduling courier service provider

This is more than likely a futile effort in posting this, but I've never complained about takealot's as I've never experienced such bad service from them We've ordered a green house from takealot and were pleased when the order had been dispatched earlier than expected. Well that is when the proverbial paw paw to say the least hit the fan. The courier has rescheduled several times and is now "awaiting to be rescheduled".

Now takealot has pretty much closed their call centers as you keep hearing the cheerful voice prompt on the other end saying you have pretty much contacted them in their operating hours but out of their operating hours. Now to this extent that a product has been purchased but without promised delivery, is takealot in breach of their duty to fulfill the customers order and is the customer able to open a case of theft against them at their local police station?

It seems beyond dispatch, nobody gives a dam and the responsibility has now shifted to the courier who cares less, but surely takelot's logistics team should follow up with the 3rd party courier to ensure the product is delivered to the customer. How do the internal processes work? Obviously, there is a weakness.

Considering the pandemic and lock down has caused a backlog of some sort, the lack of communication is frustrating, depressing and is setting us back on setting up our project. We living in tough times and it is not going to become any easier, therefore by buying products of this nature we hoped to become a little more self -sufficient than rely on the purchasing from Supermarkets and simultaneously avoiding the risk of infection.

E-commerce should be make it a lot easier to procure products and not sit with such a nightmare. One parts with one's hard earned money to this company and it simply can't manage to fulfill it's duty to deliver the product. We would rather have a refund and not a store credit as that will force me to have to purchase from the store again. It's sad to see such a large e-commerce store become like this. We've ordered other product from other supplier online later than this purchase and they have been able to manufacture, pack and deliver with no hassle. Why does takealot find it so difficult.

To see that takealot has not investigated or switched courier services after the numerous complaints about the service provider is baffling. Customers are fed up. Do something about this! It is utterly ridiculous!